Warranty and Return Policy

Oukei provides 3 year warranty for all models of their robots. Due to the advanced and durability of these machines, most of the problems (90%) can be solved through technical support. Technical support will still be available as long as you own the robot.

For the first year, defective robots can be sent to Oukei service department in Los Angeles for repair, return shipping will be paid for you and replacement parts will be shipped to you with no charge.

For the second and third year, replacement parts will be sold at wholesale price and shipping fees will be applied. Parts will be sent from the Oukei Los Angeles parts department.

After the first three years, replacement parts will be charged for the manufacture retail price plus shipping cost, and the serial number of the robot is needed.

Returns

If you are not satisfied with your purchase, you may return the item with 14 days after you receive the item. A 10% restocking fee and the shipping charges will be deducted from your purchase price. The returned item must be received as new/original condition.

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